Frequently Asked Questions

Everything you need to know about your next pair of kicks.

Are all sneakers sold on Coolkicks authentic?

Yes, every pair of sneakers undergoes a rigorous multi-point inspection by our team of experts to ensure 100% authenticity before being shipped to you.

How long does shipping take?

Standard shipping typically takes 3-7 business days within the continental US. Express shipping options are available at checkout for faster delivery.

What is your return policy?

We offer a 14-day return policy for items in original, unworn condition with all tags and security seals intact. Please note that certain limited-release items may be final sale.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Affirm.

How do I know what size to order?

We provide a comprehensive size guide on each product page. Since sizing varies by brand (Nike, Adidas, Yeezy), we recommend checking the specific 'Fit Notes' listed for each model.

Can I track my order status?

Absolutely. Once your order is processed and shipped, you will receive an email with a tracking number and a link to monitor your package's journey.